Helpdesk24 Email Support responds immediately to the queries of your customers. If you are selling a product or service on your web site, Helpdesk24 allows you to quickly provide instant answers to your customer's inquiries through real-time chat. Your customers also have the option of sending an email if the agent is offline, or if have subscribed to an email-only solution. Surround the Customer with a better user experience due to faster resolution response times and easily distinguish your services from your competitors.
Helpdesk24 has been built to manage email inquiries for customer support, sales and technical support, Helpdesk24’s email support system helps you to track, divert and deliver your messages on time. With integrated spam filters your email is safe from virus threats and spam.

Capture all prospective visitor requests even when you do not have any agent on Helpdesk24. With the Offline E-mail Form, you can prompt visitors who you may have missed to leave their contact e-mail, and a message.
Helpdesk24 Email Support features:

• Forwarding – Automatically forward incoming emails to the appropriate Helpdesk24 agent

• Tickets – Track emails with ticket numbers which are assigned to each incoming email, their history and customer details

• Canned Reponses – Generate pre-written canned responses to agents for common queries.

• Chat Integration – Email is integrated in Helpdesk24 Chat. So Agents operate through a single window, highly reducing the response time.

• Fully Customizable – Customize your forms with your own fields that are required by the customers to be filled

• Single Tracking Number – Single tracking number for each case which track emails and chat sessions

• Stop Spam – Stop Spam in its tracks with the integrated spam filters