What is Helpdesk 24?

Helpdesk24 is a live chat service providing live website monitoring, live help and live support to visitors for sales and customer service. Helpdesk24 has a host of exciting built-in features, these include: Multiple Chat (ex. Sales and Support), Proactive Chat, Secure Chats, Canned Responses, Co-Browse and more... Helpdesk 24 is a dedicated support team for your online business. We add flair to your Sales and Marketing force ensuring that your online sales are at its peak, to install that confidence to convert your leads into sales and to get repeat orders from your customers. We provide "hands-on" customer support.

How does it work?

Helpdesk24 allows your website visitors to connect to our agents and have their questions answered instantly by clicking on a chat button embedded on your web site.

How much does Helpdesk 24 cost?

We are reasonably priced. Please send your query here

How do I get started with Helpdesk 24 for my web site?

Choose a plan that best suits your needs and subscribe to our services. Your account will be activated immediately upon receipt of your order and our support staff will walk you through the steps involved in setting up Helpdesk 24 in your website.

Can I have more than one Helpdesk 24 Agent to support me at a time?

Yes, we are flexible. Helpdesk 24 makes it possible to have more than one Support Agent to chat with numerous website visitors at the same time.

Can I use Helpdesk 24 in more than one web site using the same account?

Yes, you can avail our services in multiple websites under the same account.

Is Helpdesk 24 customizable with my company logo and colors?

Definitely, we work with your customers under your brand name. we are at the backend, providing complete end-to-end support as your own sales and marketing team.
 
Do you support Linux Servers?

We are compatible with any servers because our support staffs run our application from our own servers. There are no bandwidth blues from your end as long as you are subscribed to our services.

Can you monitor my site with Helpdesk 24?

Yes, we monitor your website visitors in real-time. This enables us to involve in ‘proactive’ chat with your visitors.

What makes Helpdesk 24 different from other support companies?

We have the expertise to help your company achieve its customer satisfaction. We are technically sound and all agents are trained professionals in their respective domains. Our expertise will help you to achieve customer-satisfaction. Our primary goal is to establish long-term business relationships with our clients by providing them with plethora of services.

Is Helpdesk 24 compatible with pop-up blockers?

Yes. We are fully compatible with all pop-up blockers.

What operating systems and browsers are you compatible with?

We are compatible with all operating systems as our software is website driven. We support Internet Explorer 5+ and all Netscape compatible web browsers.

Can I download the software and install it on my server?

No. At this time we offer this system only as a hosted solution running on our servers, as it requires a complex server-side infrastructure that needs to be maintained by our administrators.

Do you have demo of you service?
 
Yes. Please contact us for more information at this
 
I’m not a technical person. Can I set this up?

Absolutely. No advanced technical skills are required. You merely need to add a chat button to your website pages and add the code we provide If you need assistance, we can help.

Is there any additional software that has to be installed on my system to use your software?

No additional software is necessary. Helpdesk24 chat console will open automatically when a new visitor asks for support.

Do you offer Website and Search engine monitoring?
 
We provide full site analytics including keywords used, referral url, pages visited and completed traffic report for our clients.

Does your live chat system have a co-browsing feature?

Yes. We use push technology to direct the customers to our desired web pages .

 Can we change the appearance of chat buttons to match our site better?

Yes. You can choose button images from our site or customize it to fit your needs

Is Helpdesk24 Secure?

Our system supports industry-strength, 128-bit secure SSL connections

Is there a setup fee?

Please contact sales with your requirements at this link .

Can I add more operators later after I subscribe?

Yes, you can add more operators at any time.