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Sales and Marketing Support
Customer Care Support
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Welcome To HelpDesk 24

Helpdesk24™ is a Customer Relation Management company  providing Online Sales and Support service with the goal of increasing the sales of its clients through its Proactive Chat Technology.

We are fast evolving as the leader in Online Sales, Marketing and Support and services to help online stores to optimize their efforts to convert online visitors to buyers.

Our technology creates new marketing possibilities for up-selling, cross-selling and suggested selling and a complete sales and customer support.

Unlike passive live sales support, Helpdesk24™ Sales and Support is

Proactive
  • Self-Motivated.
  • Timely information to customers.
  • Knows Customer needs and provides additional support.
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    Ad-hoc
  • Sales Ready Support Team which can be deployed as-needed in a matter of seconds to keep pace with your rapidly changing business.
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    Max sales and performance
  • Improves your sales force’s readiness and their agility to adopt change quickly, resulting in faster speed-to-market, improved sales productivity and improved revenue.
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    Easy integration
  • makes it easy to get up and running on any existing Web site in a couple of hours with little to no IT resources.
  • Your personal Sales and Support team is present around-the-clock, 365 days a year .
  • To convert visitors to customers you not only need a good product but you need a professional Sales team also .
  • Creating an effective online sales force requires experience and a thorough knowledge of the online industry -- an expert perspective. That's where Helpdesk24™ comes in.
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    Sophisticated Traffic Tracking & Real-Time Reporting

    Helpdesk24™ is more than a Live-Support service, and, in fact, it is the only Live Support service that offers real-time analytics of your online traffic and monitors your site activity. We tell you what's not working and provide solutions for the same. If your site has a problem with too large a percentage of abandoned shopping carts or too low a site conversion rate we track it and deploy our customized solutions to get you back on track.

    We help marketers to structure a solution to their problem by testing a multitude of potential solutions to the problem and then provide the optimal solution. At any point during our campaign, you can review our analysis to see how their products are performing. We work alongside to help you improve your online profits.

    Scalability
    Helpdesk24™ has cartloads of experience with regard to Sales and Marketing and we have the technical expertise to provide online solutions to existing business. We have worked with some of the biggest retailers in the world. Our hosted service can scale to accommodate whatever your site's traffic volume might be. We have the ability to handle large volumes of traffic without damaging the online consumer's experience.
    Security

    With Helpdesk24™, only your service gets outsourced. You can be rest assured that all your private data, customer details and other confidential data is secure. We yield robust results with regard to security and our in-house Sales and Production team are scrutinized to the max to provide you with unhindered service and a peace of mind.
    About our Sales Force
    Our salespeople understand and adapt to an overwhelming volume of information and change. There are many ongoing activities like seminars, workgroups, discussions, in-house training to ready our sales force - with proper reinforcement. Consistent and effective adoption of new information occurs periodically with respect to the services we offer.
    Helpdesk24 Features
    • On-Demand Solution
    • Real time support through Live Text
    • Dynamic Website Analytics
    • Tracking Real time Website Visitors
    • Full hosted Solution
    • Multiple Agent Support
    • Offline Messages and Email
    • Website Monitoring
    • Visitor Recorder
    • Website Traffic Monitor
    • Chat Transcripts
    • Detailed Logs
    • Customization
    • Proactive Chat Invitation
    • Proactive Pop-ups
    • Push Pages
    • Canned/Predefined Responses
    • Agent Rating
    • IP Blocking
    • Easy Integration
    • Extensive Administrative Tools
    • SSL for Secured pages
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