Helpdesk24™ provides customized promotional plans for lead generation and executes them uniquely based upon your requirements. Our experience in Sales and Marketing will help you to zero-in on the perfect strategy for your selling needs. We get our basics right after a careful analysis of the product/service that needs promotion. Then a customized strategy is developed which ultimately yields a maximum ROI to you. This includes Cross-Selling, Up-Selling, Pre-Sales Support, Post-Sales Customer Service, Repeat Orders, Technical Support, E-Order Processing and much more. Our Campaigns are designed by top-end Technical Experts and we are backed with a Sales force having a decade of experience in Sales and Marketing.
Up-Sell and Cross-Sell
Cross-selling and up-selling can be valuable assets in your online business, but many live support services are reluctant to add these to their repertoire because of the “stigma” often associated with selling and the lack of formal sales training.
With Helpdesk24™ you are equipped with Sales Agents with the skills and motivation to incorporate selling, be in cross-selling or Up-selling. We deploy trained professionals who impact the revenues of your business directly resulting in an increase in profits.
Customer Satisfaction Comes First
Helpdesk24™ significantly affects the customers with the willingness to consider purchasing additional products or services from you. We target the following aspects in a customer with respect to a sale from our clients:
- Satisfaction with current purchase.
- How well additional products or services fit the customer’s needs.
- Special Offers and Promotions.
Our service representatives have skills needed to increase customer’s satisfaction by addressing their service issues, and most likely open up a sales pitch to discuss how additional products or services might benefit them. We focus on:
- Customer’s needs versus pushing a product.
- Solving customer’s problem before talking about additional products and services.
- Describe how the products or services would benefit the customer.
Let's say you are selling a great product. You also sell a nice accessory which goes with the same product, or similar product which might interest the customer. With Helpdesk24™ it is easy to up-sell from just the product alone to a product with accessories, or to use suggestive selling to encourage your customer to purchase your second product. Either way, you can easily present shoppers with multiple opportunities to buy more at your online store.
How it works
Helpdesk24™ has total control of your site visitors when they enter your shopping cart. A new Chat window launches upon a visitor entering your shopping page. With the flair of an offline Sales Representative, our Online Sales Agent engages in a Pro-active chat with your site visitor and gently taps in with the additional products, bonus products, special offers or other products from you based upon your service. This results in an increase orders from your customers.
You finally have the edge over your competitors and can sell more than 2-6 times versus other static orders. This is an excellent way of driving additional revenue.
Lead Generation
We develop promotional plans to improve your business leads, to convert your site visitors into customers. Conversion of,”turning visitors into customers” is a neglected part of most online customer acquisition campaigns. Helpdesk24™ changes that, supplying a testing and optimized Support that delivers sophisticated Sales and Marketing Campaigns to maximize your site's overall profitability.
We deploy a high-impact, non-manipulative procedure that moves the sale forward - naturally, by following the decision making process every buyer uses. Our salespeople have the know-how to follow a research proven, step-by-step process for planning, conducting and closing the sale, as well as how to use relationship skills that fosters long-lasting customer loyalty.
With over 10 years of extensive Sales and Marketing Experience, Helpdesk24™ is widely accepted as the most effective and profitable Live Sales and Support Service ever developed.
Helpdesk24™ Sales Agents:
- Follow a Research-Proven Sales Process
- Provide that Competitive Edge you strived for
- Convert Visitors into Buyers
- Consistently Win 15% - 300% More Business
There is no business without Customers. That's why lead generation is critical for any online business. Helpdesk24™ is precisely what you need to increase conversion and retention rates and how to milk the most out of your every marketing dollar.
Our Sales and Marketing Support is fully customizable.
What Are The Benefits?
- Increased sales.
- Improved customer loyalty.
- Increased customer retention.
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